Field Service for Gas Turbine
Types of Field Services specialists for Gas Turbine maintenance
Mechanical field services are specialist mechanical technicians or engineers who install, fix, inspect, and maintain various machinery and equipment. They travel to client service sites to demonstrate, install, or repair products and systems. Specialists install and repair various equipment and networks, including scientific instruments and computerized security systems. Each call is different; the skill set you need for these positions varies depending on the industry in which you work.
Electrical field services are specialist electrical technicians or engineers who assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, appliances, and apparatus. Troubleshooting and repairing malfunctioning equipment, machines, and apparatus.
FSR requires many field tools to repair and maintain Gas Turbines packages across multiple facilities offshore or on the land compressor or power generation stations.
Regarding the working hours of the field, services are 24/7, typically dispatch technicians and engineers to remote locations to install, repair, troubleshoot, or maintain gas turbines or systems. Following a predefined service contract, they must manage, maintain, and monitor these assets.
Best practices for field service managing:
- The performance of the field service can be measured using the MTTR indicator (Time to repair) and FTRF (first-time fix rate). This permits us to look into whether you are assigning the correct FSR for a job and provides insight into the efficiency of the complete system.
- Track parts inventory is one of the main functions of field service. It is necessary to have a minimum stock of spare parts to solve the most frequent problems in turbomachinery, avoid unforeseen stoppages, and minimize production losses.
- Save Specialists valuable time with provident, a real-time job tool that permits them complete access to all the info on a phone or tablet.
- Technicians are field experts who frequently solicit their knowledge and feedback to optimize maintenance operations. So create tools for such purposes.
- You must offer the possibility of two-way communication between customers and technicians so that they can send messages to your technician with important information or updates in real-time to be efficient in their response.
- Collect and track customer feedback. Field Service Technicians should be asked for information. They should collect customer feedback after each service. Use a computer tool to survey to ensure customer satisfaction.
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